posted 01-12-2006 04:07 PM
We had our wedding there in November 2005 and the service was appalling. Things like nobody answering phone and not being able to contact anyone for weeks, venue not cleaned from previous wedding when our guests arrived and food being left on walls! Not receiving the food we ordered, wedding breakfast being served over 1 and a half hours late and slowly because of too few staff and those that did wore jeans and trainers! Double charging guests for rooms and refusing to pay money back - giving rooms we'd booked and paid deposits for to other people, not putting the heating on in Winter! Charging for things they did not provide - the list is endless. I cannot stress how diabolical they are. Has anybody else had similar experiences? They shouldn't be allowed to hold weddings!I have asked for a partial refund for items we paid for that were not delivered.
The owner of the castle replied with a catalogue of lies, most of which I have evidence to disprove.
I am now undertaking legal action and am in the process of contact trading standards and the registry office.
Hopefully I can at least prevent couples in the future from suffering at the hands of these charlatans.
If anybody is any doubt as to my complaints, search through other chat forums for Peckforton Castle and you will find numerous complaints of the same nature going back years.
If anybody has had a similar experience at Peckforton Castle please feel free to contact me at kodak1970@yahoo.co.uk and we can represent ourselves together to the trading standards and local registrar.
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Castle Quest
posted 01-12-2006 04:07 PM
